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Payment
We accept Visa, MasterCard, Discover, American Express, PayPal and Google Checkout.
Security
Our website has been validated and has a secure SSL certificate which provides industry standard data encryption of information transferred from your computer to the website.
We do not store credit card numbers unless you request us to store them for easy check out the next time you use this site. If you decide to store your credit card number with us our personal cannot see or retrieve them.
Shipping
We ship within the United States via US Postal Service and FedEx.
We process, pack and deliver your orders to USPS or FedEx within two business days. Then based on the shipping method you choose the time for the actual shipping begins.
We charge shipping based on the weight of the package. There is a $1.00 charge for processing and handling.
We are not responsible for delays related to FedEx or USPS services. Credits will not be issued if delivery problems occur after the order has been sent. The exception is lost and damaged packages.
For delivery to Alaska and Hawaii we recommend using FedEx. USPS Parcel Post can take up to 6 weeks for delivery.
Shipping Methods
USPS Parcel Post – Economy shipping method. It takes from 2 to 9 business days for delivery (excluding Alaska and Hawaii). Packages can be delivered on Saturdays if you normally receive mail on Saturdays. This is the longest but the least expensive delivery method.
USPS Priority Mail – Takes from 1 to 3 business days for delivery. Packages can be delivered on Saturdays if you normally receive mail on Saturdays. It is more expensive but is a fast and reliable delivery method.
FedEx Ground or Home Delivery - Our preferred shipping. FedEx guarantees delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.
DISCLAIMER: When shipping to Canada there is a possibility that you will have to pay Canadian Import Taxes and Dues upon the arrival of your item. We cannot be held responsible for or predict these charges.
Returns
If you are not satisfied with your purchase we will accept returns and issue a credit within 14 days of the purchase date. Items must be unopened and in good condition. There will be no refunds on shipping charges in this case.
If the items have been damaged or destroyed due to shipping contact us for return authorization and we will refund the shipping cost. The damaged items will be replaced or we will credit your payment.
Return authorization must be obtained for all returned merchandise by contacting us at the following Email address. sales@decoffeecompany.com
Customer Service
DE Coffee Company welcomes all questions and comments. Please contact us and we will respond within 2 business days.
Email:
info@decoffeecompany.com
Mail:
DE Coffee Company
238 S. Helix Ave
Solana Beach, CA 92075
Phone:
1-888-481-1551
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